Report an Order Issue

Experiencing an issue with your order?

Please complete the form below and our team will review your submission and be in touch shortly.

If you have issues with multiple orders, please submit a separate form for each order.

Request Submitted!

Email *

Must be the email associated with your FM Account Login.

Phone Number

US: 10-digit. International: include country code (e.g. +44 ...).

Preferred Method of Contact

Email Phone

First Name *

Last Name *

Order Number *

If you have multiple orders with issues, please submit one form per order.

Please select the issue from these options. *

Please attach any applicable pictures when submitting this ticket.

Missing transfers: wrong quantity or part not received Cracking Transfers will not adhere Wrong color Wrong size Holes in the transfer or missing ink Excessive adhesive or adhesive visible when transfer applied (ghosting) Received wrong artwork Transfers are stuck together or peeling off paper Image is cut through Other

Attach Photos or Videos of the Issue(s)

Photos are NECESSARY for any orders that you received. Videos are very helpful as well! Sending photos and videos greatly expedites the review process.

If you did not receive your transfers or they are missing, we do not need photos.

Quantity Affected *

Requested Resolution *

Additional Details

Application Details

Temperature (°F)

Time (seconds)

Pressure

Heat Press Type

Peel

Teflon Sheet or Cover?

Fabric Material

How Many Washes?

Please Specify *